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Role Play: Asking for the Phone Number

By ringing directory assistance to get a telephone number, students practice greetings for telephone conversations, asking for and giving telephone numbers and asking for information to be repeated.


A customer rings directory assistance to get a telephone number.

Model dialogue

( O – Operator ) ( C – Customer )

Model Dialogue (PDF 372KB)

Role Cards

Role Cards (PDF 344KB)

Scenario Variation

The directory assistant or the customer may be in a particular emotional state such as cranky, sad, happy, or tired.

Props: Headpiece for the operator and mobile phone for the caller

Make directory assistant’s headphones with pipe cleaners.




When your skit is ready, why not enter it into the Japan Foundation Video Matsuri Contest! Check the details by clicking here



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